Yes, you will need to ensure to sign up in order to complete any purchases. Registering with us will give you the following benefits: You can track your orders and review past purchases. Add sold out items or products you love to your wish list. Preview our new collections and register your interest for your favorite pieces. Be the first to know of our latest promotions and offers.
It’s simple, just click on ‘register’ and you will be able to enter all your details to create an account.
Please ensure your name, contact details and address are all correct for delivery purposes.
You can update your details by logging in to your account. Once you’ve logged in, you will be able to access your customized dashboard where you can modify any details required.
Click on ‘forgot my password’ and you will receive an email with a link to reset your password.
Once you click on this link you will be able to generate a new password.
Once you log in to your account you can click on the ‘my account’ tab where you will be able to change your password.
If the promotion code is not working, please make sure it has been entered correctly and is still valid. The code may be inactive because it has expired. If you are still facing issues with an active code please call our customer service on +971 4 399 1234 or email us at email@example.com and we will ensure to revert with a solution within 48 working hours.
Yes, we provide the option for a made to measure suit. Please click on the ‘enquire now’ option and you will be able to have a conversation with one of our team members to order your suit.
We guide you through a process on how to take measurements in the comfort of your own home and submit this information to us through a digital form.
We are willing to support you with an allowance for alterations in your country of residence. You will need to submit an invoice from your local tailoring shop in order to receive a reimbursement. Any suit alteration compensation will be limited to USD 75 per suit.
Our courier partners will be in touch with you in advance to schedule a date and time for the delivery of your order. Should you fail to receive this order, it will be sent back to us and considered as a return of the item and a cancellation of the order. You will be refunded with a deduction of the delivery charges.
Yes, you can buy a gift card with us here. Once you enter an amount of your choice we will send this through to the recipient’s email address and they can use the credit to buy anything from our website for up to one year.
Once your order has been dispatched, you will be able to see the status of your order under ‘my orders’ on your dashboard.
You will also receive a tracking number via email that will direct you to our courier partner’s website. If you are unable to locate this email, please check your spam or junk email folder.
Each piece of clothing at Kachins is carefully curated based on customers’ orders and will take around 3 to 5 working days to be dispatched once an order is placed. We have ensured to partner with courier services that provide efficient delivery solutions and will have your order to you at the earliest possible. If you’re wondering where your order is, you can click on ‘track my order’ or get in touch with our team on firstname.lastname@example.org or +971 4 399 1234.
At Kachins, we do not keep a ready stock of items to be sold and ensure every piece of garment we produce is upon order from a customer, therefore we are unable to offer a cash/card reimbursement.
In the rare case that you are not satisfied with your order, our concierge team will work with you at your leisure to ensure that your order always exceeds your expectations. Based on the nature of feedback received from you, we can work towards a solution. Please feel free to get in touch with the team on +971 4 3991234 or email@example.com to discuss your concerns.
An exchange of the item: Once we receive the item(s) in its original condition and we will send you a replacement at no additional cost. Any item can only be exchanged once since these items are made to order.*
A refund with a credit note: In the case where you prefer to return the item(s) and pick something else from our range of products, we will be able to process a credit note valid for one year to your account so you can take your pick of what you would like to buy. The credit note is processed once we receive the item in its original condition.*
*Your item(s) should be sent back to us within 14 days of receiving your order.
Please note the shipping charges of the returned item will have to borne by the customer. Our team will notify you by email once your return has been received and processed. Items are required to be returned unused and with the original Kachins tag still attached to the item. Loose tags or broken tags will not be accepted for an exchange or credit note. Returns that are damaged, used, altered or soiled will not be accepted and may be sent back to the customer. Unidentified returns may be returned to the sender.
In case of a product being faulty or wrongly delivered, Kachins will bear the cost of shipment, follow the policy of repairing the item if possible or replacing it. If the item is unable to be repaired or replaced we will provide you with a credit note valid for one year. If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us.
As soon as the returns are received you will be notified via your registered email address.
Kachins has no control over any duty charges in your destination country. If you are requested to pay these charges, you will be notified directly by the carrier of the parcel and we will not be able to refund or support these charges. Unfortunately we are unable to predict these charges in advance and we would like to advise that you check with your local customs office before placing your order.
We have flexible payment methods and accept payment via Visa, Mastercard, Apple Pay and Samsung Pay. Payment details are verified by a third party and your shipment is processed once we receive an authorization.
Your security is our priority and we ensure that all information is encrypted as it is sent to us.
If your order has not yet been dispatched, you can get in touch with us to change your delivery address. Contact us on firstname.lastname@example.org or +971 4 399 1234 and our team will take the necessary steps to change the address for you.
If your order has already been shipped then unfortunately it is too late to change the delivery address.
Yes, you can get in touch with us on +971 4 399 1234 to place your order.
Any pictures and descriptions are published to provide you with an approximate idea of the product. Our images are captured under specific lighting and the setting of your screen could impact the visual appearance of the item. While we try to ensure that the image is as accurate as possible, if the item you have received is dramatically different or you believe you have received the wrong item in error please get in touch with us on email@example.com or +971 4 399 1234
We offer worldwide shipping of our items and partner with courier companies that will handle your order with the utmost care. All our orders are packed with care and are to be received by the direct or indirect recipient. Unfortunately, our products cannot be delivered to a post box due to the nature of the items.
www.kachinscouture.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.
The health and safety of our employees, customers and communities is our priority. We’re continuing to offer online services with enhanced safety measures and are working hard to make your shopping experience as smooth as possible.
We’re here for you 7 days a week, with free home delivery on orders over AED 500 (Local only). Our couriers are offering contact-free delivery which means your parcel will be left safely at your door with no physical contact. If you have a safe place and would like your order left there instead, please let us know by adding a note to the delivery instructions box at checkout.
Some orders may take a little longer to arrive than usual due to the extra social distancing measures we’ve put in place to keep our distribution centre employees and couriers safe.